Returns, Cancellations and Refunds

Because our furniture is made to order and may be customised to the customer's specifications, customers should confirm the design, dimensions, materials, colour and price before approving production.

Report a Problem

If your order arrives damaged, has a manufacturing defect, or differs materially from the specifications agreed in writing, contact us promptly with your order details and photographs where possible. We will review the issue and discuss an appropriate resolution in accordance with applicable law.

Order Changes and Cancellations

Contact us as soon as possible to request a change or cancellation. The available options may depend on whether materials have been purchased or production has begun. Any applicable charges or refund arrangements should be discussed with our team and handled in accordance with applicable law.

Refund Requests

Refund eligibility and processing arrangements depend on the circumstances of the order and applicable legal requirements. Contact us for an assessment before assuming that a payment is refundable or non-refundable.

Contact Us

Phone/WhatsApp: 0717 369 779. Eagle Furniture Ngara, Murang'a Road, next to Kahama Hotel, Nairobi.